ZUNGRA

About the Role
 

You will assist customers with product and service enquiries, bookings, orders, complaints, and general support while ensuring every interaction is handled professionally and efficiently.
 

The ideal candidate will be a positive, empathetic, and confident communicator who enjoys problem-solving and genuinely wants to help customers.
 

Key Responsibilities
 

• Answer calls, live chats, and emails within agreed response times.

• Accurately process calls, live chats, emails, bookings, orders, enquiries, and complaints.

• Resolve customer enquiries within 24–48 hours while striving for first-time resolution.

• Conduct online and offline lifestyle consultations based on customer requirements.

• Make appropriate product and treatment recommendations.

• Make outgoing calls to customers when required, including booking confirmations.

• Stay up to date with product information, promotions, and offers.

• Participate actively in coaching and training sessions.

• Upsell and cross-sell products and services where appropriate.

• Follow company policies and procedures accurately and escalate issues when necessary.

• Maintain accurate internal notes across relevant systems.

• Record and process product reactions in accordance with company procedures.

• Liaise with courier companies regarding delivery enquiries and process relevant paperwork when required.

• Ensure GDPR and data protection requirements are followed at all times.
   

Skills, Knowledge & Experience
 

• Previous customer service experience is mandatory (1+ years of experience)

• Strong administrative and organisational skills.

• General computer literacy and familiarity with office equipment.

• Good numerical and problem-solving skills.

• Positive, empathetic, and confident communication style.

• Excellent written and verbal English communication skills.

• Ability to work effectively in a customer-focused environment. 
  
   

What We Offer
 

• Generous staff discounts on products and treatments.

• Discounts across a range of partner brands.

• Enhanced maternity and paternity policies.

• Income protection and life assurance.

• Generous holiday allowance, increasing with length of service.

• Company pension scheme.

• Commission scheme.

• Healthcare cash plan, including dental cover.

• Private medical insurance.

• Employee Assistance Programme for employees and their families.

• Cycle to Work Scheme.

• Season Ticket Loan.

• Length of Service Awards.